Secwépemc Child and Family Services Agency is committed to providing quality service to children, youth, families, and communities. As part of this commitment, the Agency’s complaints process is guided by the principles that everyone has the right to be treated with dignity and respect; that confidentiality and privacy of individuals will be respected; and, that there will not be any negative consequences to anyone, including children, youth, and families, as a result of making a complaint in good faith.
Complaints
If you have not been able to resolve your concerns with the assigned Caseworker or Supervisor/Team Leader, please ask to speak to our Quality Assurance Manager or Associate Executive Director. The Quality Assurance Manager or Associate Executive Director and will meet with you to hear your concerns and seek to resolve the issue. A closing letter will be sent to you, outlining the outcome of your complaint investigation. If you are not satisfied with our response to your complaint, the following steps are available to you:
- Office of the Ombudsperson 1.800.567.3247
- The Representative for Children and Youth 1.800.476.3993